Privacy Police
At Charlotte’s Boutique Montreal, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, make a purchase, or interact with us in any way.
By using our website and services, you agree to the terms described in this policy. If you do not agree, please refrain from using our services.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. Any updates will be posted on this page, along with a revised “Last updated” date.
Information We Collect
We collect personal information to provide you with a smooth and secure shopping experience. The type of information we collect depends on how you interact with us.
Information You Provide
When you use our store, you may provide us with:
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Your name, address, phone number, and email
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Billing and shipping details
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Payment confirmation (processed securely via third-party providers)
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Account login details
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Order history and shopping preferences
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Customer support messages or inquiries
Providing certain information may be necessary to access specific features of our website.
Automatically Collected Information
When you browse our website, we may collect:
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Device and browser information
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IP address
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Pages visited and interactions
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General usage data through cookies and similar technologies
This helps us improve our website and your experience.
Information from Third Parties
We may receive information from trusted partners, such as:
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Shopify (our e-commerce platform)
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Payment providers processing transactions
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Analytics and marketing services
All third-party data is handled in accordance with this Privacy Policy.
How We Use Your Information
We use your personal information to:
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Process and fulfill your orders
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Manage your account and provide customer support
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Communicate with you about orders, updates, or inquiries
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Improve our website and services
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Send marketing communications (if you opt in)
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Prevent fraud and ensure security
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Comply with legal obligations
Marketing & Advertising
We may send you promotional emails or offers if you have chosen to receive them. You can unsubscribe at any time using the link provided in our emails.
We may also use your data to personalize advertisements and improve relevance.
Cookies
We use cookies to:
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Remember your preferences
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Improve website performance
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Analyze user behavior
You can adjust your browser settings to disable cookies, but this may affect how the website functions.
For more details about Shopify cookies, visit: https://www.shopify.com/legal/cookies
Sharing Your Information
We only share your information when necessary, including with:
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Service providers (payments, shipping, IT, analytics)
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Marketing and business partners
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Legal authorities if required by law
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Affiliates or business partners when needed
We do not sell your personal data.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites, so we recommend reviewing their policies separately.
Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal data from individuals under 16 years of age.
Data Security & Retention
We take reasonable steps to protect your personal information. However, no system is completely secure.
We only keep your data as long as necessary for:
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Order processing
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Legal compliance
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Dispute resolution
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Business operations
Your Rights
Depending on your location, you may have the right to:
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Access your personal data
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Request corrections
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Request deletion
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Receive a copy of your data
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Opt out of marketing or data sharing
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Withdraw consent
To exercise your rights, please contact us using the details below.
Complaints
If you have concerns about how your data is handled, please contact us. If you are not satisfied, you may have the right to file a complaint with your local data protection authority.
International Data Transfers
Your information may be processed outside your country. When this happens, we ensure appropriate safeguards are in place to protect your data.
Contact Us
If you have any questions about this Privacy Policy or your data, you can contact us at: