Return Police
Returns
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, items must:
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Be unused and unworn
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Have all original tags attached
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Be in the original packaging
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Be accompanied by proof of purchase
How to Start a Return
To request a return, please contact us at:
📧 info@charlottes-boutiquemtl.com
Once your return is approved, we will provide you with:
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The return address
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Clear instructions on how to send your item back
Please note:
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Returns must be requested before sending items back
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Items sent without prior approval will not be accepted
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Returns are processed through our international warehouse
Damaged or Incorrect Items
Please check your order upon arrival.
If your item is:
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Damaged
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Defective
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Incorrect
Contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
Some items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom or personalized products
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Personal care items (such as beauty products)
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Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you’re unsure about your item, feel free to contact us.
Exchanges
If you’d like a different item, we recommend:
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Returning your original item
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Placing a new order once your return is approved
This is the fastest way to receive your replacement.
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If your refund is approved:
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The amount will be returned to your original payment method
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Processing time is typically up to 10 business days
Please note that banks or payment providers may take additional time to complete the transaction.
If you have not received your refund within 15 business days after approval, please contact us at: